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Successful order

Rjn69
Explorer

‎31-01-2021 08:33 AM

So I placed an order Friday, got a successful order email with an xko code and the money for the upfront cost was taken out of my account. Had no communication since can someone tell me if it was successful or not .. 🤷🏻‍♂️ Was a galaxy s21 ultra black which said online it was in stock..

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎31-01-2021 09:59 AM

Hi @Rjn69


Welcome to the community.

 

Which memory size did you choose?


Chris

0 Helpful
Rjn69
Explorer
In response to Christopher_G

‎31-01-2021 10:15 AM

It was 128GB with galaxy buds

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Christopher_G
EE Community Support Team
In response to Rjn69

‎31-01-2021 10:25 AM

Yep, I've checked stock levels and they're in stock and expected to be dispatched within one working day, @Rjn69.

 

If you haven't heard anything by tomorrow lunchtime it may be worth speaking to our Mobile Care team.

 

With regards to the Galaxy Buds, you have to claim them through the Samsung claim portal. 🙂

 

Chris

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