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31-01-2021 08:53 AM
Hi I upgraded my phone contract on Friday to the samsung galaxy s21 ultra, I received an email saying they have my order but haven't received anything else and when I track my order they can't tell me anything
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31-01-2021 10:30 AM
Thanks @Gillian86
I've checked and that model is in stock and expected to be dispatched within one working day.
If you haven't heard anything from our courier company by lunchtime tomorrow, it may be worth speaking to our Mobile Care team.
Chris
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31-01-2021 10:04 AM
Hi @Gillian86
Welcome to the community.
How did you place your order? Which colour and memory size did you choose?
31-01-2021 10:23 AM
I did my upgrade online through my ee app and its the 128g phantom silver
31-01-2021 10:32 AM
Ok thats great thank you
