Hi, I requested to unlock my device about 12 days ago now I did this on the phone, they took all details and filled the unlocking form online I’ve had no email or correspondence about having the device unlocked and as of now it’s useless because EE isn’t the network I wish to use, tried to call customer service again got cut off twice and the chat doesn’t work for PAYG, any help would be appreciated.
I had the same problem, I waited two weeks for the code and received nothing although I had received the confirmation email. I called again and was told that they had no knowledge of me requesting the unlock code so did the request again for me over the phone and I received the code the next day. Maybe they need another nudge 🙂
