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Still haven't received my order?

Toonarmy83
Investigator
Investigator

I still haven't received my order placed on the 14th. I received order confirmation but no third party email to track the order

Can someone help?

Thanks

6 REPLIES 6
Christopher_G
EE Community Support Team

Hi @Toonarmy83

 

Brilliant to see a fellow Newcastle United fan in the community. 🙂

 

How did you order? Over the phone, internet or in store?

 

What did you order?


Chris

Hi mate

 

NUFC all the way!

 

I ordered Samsung VR4 online via add-on accessories to the monthly plan section.

 

I received order confirmation stating order was being processed and you will receive an email when it was despatched but not had anything yet.

 

Thanks

Paul

Christopher_G
EE Community Support Team

Great choice, @Toonarmy83.

 

We had a ski jumping competition on one the other day at our Christmas market. They're great fun. 🙂

 

I've sent you a private message to get some information from you.

 

Please take a look and get back to me.

 

Thanks 🙂


Chris

Yet again still no update on the order!

 

Starting to get a bit mugged off to be honest after speaking EE call centre twice saying it would be delivered yesterday

 

Thanks

Yet again still no update on the order!

 

Starting to get a bit mugged off to be honest after speaking EE call centre twice saying it would be delivered yesterday

 

Thanks

James_B
EE Community Manager
EE Community Manager

Hi @Toonarmy83,

 

I'm sorry it hasn't been delivered yet.

 

Have you received a text message from DPD?

 

Thanks

 

James