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Upgraded my phone

Debbym
Visitor

‎22-11-2018 12:00 PM

Upgraded my phone yesterday and had  confirmation with order number no nothing else. How many days am I expected to wait in the house. Ee claim dispatched within 24 hours but communication is shocking 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎22-11-2018 01:36 PM

@Debbym  If EE have the device in stock it’ll be sent out,  it’ll be processed today and sent tomorrow.   You’ll receive a text from EE to say it’s on its way and you’ll get a text from DPD on the day of delivery with a time slot. 

0 Helpful
James_B
EE Community Support Team

‎22-11-2018 02:07 PM

Hi @Debbym,

 

Welcome to the community.

 

You'll receive a text message from DPD, before 8pm, the day before your phone is scheduled for delivery.

 

You can also track your order here.

 

Hope this helps.

 

James

0 Helpful