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Smart benefit activation

AaronG98
Explorer

‎14-11-2020 11:30 PM

Hi all,

 

Ive recently gone from an Essentials plan on an IPhone XS Max to a ‘The Works’ plan on the IPhone  12 Pro Max. With this plan you get 3 smart benifits as well as BT sports. Ive managed to get the Apple Arcade benifit to work, however I cant figure out how to get the others (Apple music and Apple TV) to work. 

Ive been told to text Music to 150 but that returns a text saying i already have that perk. And there is no update for Apple TV or BT Sports Ultimate

 

Any ideas?

12 REPLIES 12
jane12345
Established Contributor
Established Contributor
In response to James_B

‎11-12-2020 08:38 PM

My Apple Music.  Apple Arcade.  Bt sports got all the links in tex message they were all activated within 10 mins 

0 Helpful
Aqsss10
Visitor
In response to James_B

‎15-05-2021 02:59 AM

Currently having issues activating my EE Apple Music smart benefit, I haven’t received my activation code and it’s been past more than 24 hours of the sim activating. I’ve checked my MYEE app and my benefit says it is active but I don’t have the actual benefit in use and haven’t received any code. 
what did I do?

0 Helpful
Christopher_G
EE Community Support Team
In response to Aqsss10

‎15-05-2021 08:43 AM

Hi @Aqsss10

 

Welcome to the community.


You're supposed to get a text message when the smart benefit is activated in your My EE account. Since this hasn't happened, I'd recommend speaking with our Mobile Care team who should be able to help you get set up.

 

Let us know what happens.


Chris

0 Helpful