Smart benefit activation

[AaronG98]

Hi all,

Ive recently gone from an Essentials plan on an IPhone XS Max to a ‘The Works’ plan on the IPhone  12 Pro Max. With this plan you get 3 smart benifits as well as BT sports. Ive managed to get the Apple Arcade benifit to work, however I cant figure out how to get the others (Apple music and Apple TV) to work. 

Ive been told to text Music to 150 but that returns a text saying i already have that perk. And there is no update for Apple TV or BT Sports Ultimate

Any ideas?

[James_B]

Hi @AaronG98,

Welcome to the EE Community. 🙂

Have you received any texts from 150 with a link to setup your Smart Benefits?

Thanks

James

[AaronG98]

Hi james,

no not yet, it did say give up to 24 hours, then showed activated on the EE App, with no change on my phone settings

cheers

[James_B]

Please let us know if you don't receive any texts within 24 hours @AaronG98

Thanks

James

[Kez10]

I have the same issue. In theory I have music, arcade and tv but not been sent anything to tell me how to use it. If I text ‘pick’ to 150 it just says they are already activated. I haven’t received anything on it, upgraded on Saturday. I have the same issue with BT sport too - no information how to activate it

[Leanne_T]

Hi @Kez10

Thanks for coming to the community.

If you log into your My EE app > Plans and add-ons > See my add-ons, do you have your smart benefits showing?

Thanks 🙂

Leanne.

[Rick69]

I’m having the same issue. Upgraded and I’ve received a text and it been more than 24 hours. On my old phone I did have Apple Music that I paid for but was told not to delete that until the new one was active. All very confusing. 

[James_B]

Hi @Rick69,

Are your Smart Benefits showing in the add-ons section in My EE?

Thanks

James

[Rick69]

Hi @James_B yes and the Apple Music one is highlighted. I’m a bit confused now though as I seem to have two numbers set up. The main one being the phone number I’ve always had. 

[James_B]

Hi @Rick69,

Please get in touch with Customer Care so we can make sure you have upgraded, rather than added another line to your account.

Thanks

James