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Smart Wifi, driving me mad!

dchecksfield
Established Contributor
Established Contributor

‎03-05-2021 10:02 AM

I have a Georgian house with thick stone walls so I have Smart Wifi with 3 discs. Normally they all play nicely however of late (in the last week or two) the connection to the discs has been dropping (resulting in red lights on the smart discs), when they are connected, sometimes the signal is fine, other times the wifi signal is there but there is no connection to the internet.

 

I'm losing my mind as I've tried everything I can think of. I've changed channels, tried changing channels on the sky Q, turned off my hive system to discount interference, etc. 

 

Is anyone else having these issues? I'm at the point where i'm considering putting powerlines in to lan connect the wifi discs and turn the 5G off.

0 Helpful
6 REPLIES 6
Pezza91
Investigator
Investigator

‎03-05-2021 10:10 AM

How are you connecting these discs? Ethernet or Wifi?

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dchecksfield
Established Contributor
Established Contributor
In response to Pezza91

‎03-05-2021 10:41 AM

The discs are initially connected via lan to "pair them" after that they are wifi'd as part of a mesh network I understand. The should essentially act as repeaters so I'm led to believe. 

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XRaySpeX
EE Community Star
EE Community Star

‎03-05-2021 11:25 AM

Where's 5G come into it? Which EE router have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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dchecksfield
Established Contributor
Established Contributor
In response to XRaySpeX

‎03-05-2021 11:27 AM

Sorry - 5Ghz...

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XRaySpeX
EE Community Star
EE Community Star
In response to dchecksfield

‎03-05-2021 11:36 AM

OIC!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Pezza91
Investigator
Investigator
In response to dchecksfield

‎03-05-2021 12:17 PM - edited ‎03-05-2021 12:23 PM

Might be worth pairing one of them by LAN cable see if that improves things? I know that sounds counter-intuitive but I had to do this for one of my clients in his barn.

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