Sim only

Mollydolly92
Explorer

‎24-09-2020 05:28 PM

So I’m a little confused or this could be very simple. I’ve asked for a sim only plan now. Got my new sim but it comes with a new number. Do I have use the new number. I’ve been with EE for 10 years. 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎24-09-2020 06:02 PM

@Mollydolly92   Did you upgrade or take out a new contract?   If you upgraded just use your old sim.  You don’t need a new sim but EE sometimes sends you one. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Chris_B

‎25-09-2020 09:07 AM

Hi @Mollydolly92

 

Thanks for coming to the community.

 

Did you upgrade or select a new SIM Only contract?

 

If you log into your My EE account, and select Menu do you have two numbers showing?

 

Speak soon 🙂

 

Leanne.

 

Mollydolly92
Explorer
In response to Chris_B

‎25-09-2020 09:40 AM

it looks like they have had added an extra line to my account. So instead of an upgraded I got an extra line. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Mollydolly92

‎25-09-2020 09:49 AM

Hi @Mollydolly92

 

Where did you order the SIM Only plan?

 

Thanks.

 

Leanne.