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Sim card not 5G

Kytona
Investigator
Investigator

‎06-06-2020 10:42 PM

I have just upgraded from a Galaxy S5 Neo to a S20 5G.  The new phone arrived a couple of days ago but I wanted to keep my number. The Sim was too big so I asked for another one which has arrived today.  HOwever, the Delivery Note says "EE 4G INLIFE REP MULTI NON SERIAL SIM" - no idea what all this means but it does seem to imply this is a 4G SIM.  Nevertheless, I went to ee.co.uk/simswap as per the instructions on the letter and activated the SIM.  It is now active but showing 4G.

 

Any ideas please?

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7 REPLIES 7
BrendonH
Community Hero
Community Hero

‎06-06-2020 11:02 PM

Are you in a 5G area?

 

Did you upgrade to a 5G plan?

 

5G isn't enabled for free by just getting a 5G phone. You need a 5G plan as well.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Kytona
Investigator
Investigator
In response to BrendonH

‎06-06-2020 11:04 PM

Yes, I am in a 5G area (Failsworth, Manchester) and I have a 5G plan.

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Profile closed
Not applicable
In response to Kytona

‎06-06-2020 11:54 PM

@Kytona when your in a area with 5G signal your phone will show 5G instead of 4G.

 

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Kytona
Investigator
Investigator
In response to Profile closed

‎07-06-2020 12:06 AM

Yes David, that's what I thought - hence the reason I asked the question in the first place. My phone is showing 4G.

 

From my confirmation email my plan details are:

Plan description:
Your plan gives you unlimited data, unlimited texts and unlimited calls to UK, all of which you can use abroad in the EU. And if you have a 5G ready device you also get our fastest 5G speeds. Fair use policy applies.

 

I am wondering if its because I'm inside the house at the moment and the coverage checker says weak reception for 5G.

 

My main concern is the description on the deliver note of the SIM which states "EE 4G INLIFE REP MULTI NON SERIAL SIM"  This seems to imply my SIM is 4 G when it should be 5G.

0 Helpful
Profile closed
Not applicable
In response to Kytona

‎07-06-2020 12:28 AM

@Kytona all EE sims are capable of 5G providing the customer got a 5G plan & device which you have.

 

It's probably because the 5G signal is weak where you are at the moment.

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Kytona
Investigator
Investigator
In response to Profile closed

‎18-07-2020 10:51 PM

I've been using my phone for a while now in different areas around Manchester.  It always says 4G - never shown 5G on status bar at the top of the phone.  Internet speed test shows about 20Mb in Failsworth (slower than my home WiFi).

0 Helpful
Leanne_T
EE Community Support Team
In response to Kytona

‎19-07-2020 08:56 AM

Hi @Kytona

 

Thanks for coming to the community.

 

If you give us a call on 150, our Tech Gurus will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

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