Sim card activate

[Derek78]

Hi I recently ordered a new phone and sim card I put my new sim card in phone to activate it it but it still hasn't activated is there a reason why 

Thank you 

[Leanne_T]

Hi @Derek78

Thanks for coming to the community.

If you upgraded your phone with us, have you registered your new SIM card at myaccount.ee.co.uk/app/activate-sim?

Is your old SIM card still working?

If this will fit in your new phone, you can use this SIM card 🙂

Thanks 🙂

Leanne.