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Sim Card not working

MaryLeonardo
Investigator
Investigator

‎23-06-2020 10:56 AM

Hello there,

 

I have an old Orange sim card with my account and on about 13th of june it has stopped working. I get no signal and cannot receive/make a call or receive/send messages at all. Is there anyway i can get a new sim as i need the PAC code to come through. 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎23-06-2020 11:46 AM - edited ‎23-06-2020 11:47 AM

You should have been moved to EE 3G by now. Is the device it's in locked to Orange?

 

Where's the PAC coming from? PACs are not used within the same network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MaryLeonardo
Investigator
Investigator
In response to XRaySpeX

‎23-06-2020 11:50 AM

My phone is unlocked - The phone is working I can use any apps – but it is not receiving any signal and doesn’t receive calls/ texts and cant make calls/ send texts.

It is the sim card which is not working I think

Sent from Mail for Windows 10
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MaryLeonardo

‎23-06-2020 12:07 PM

Is this a PAYG or contract SIM?

 

Where's a PAC come into it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MaryLeonardo
Investigator
Investigator
In response to XRaySpeX

‎23-06-2020 12:56 PM

It is PAYG sim. Forget about PAC as i thought it might be needed. I was able to use the phone up to around 13th of June.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MaryLeonardo

‎23-06-2020 01:03 PM

You can get a free EE Pay as you go SIM online.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful