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Sim 1 Not Allowed

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ShedPete
Investigator
Investigator

‎19-06-2020 01:47 PM

Hi,

I received my Samsung S20 Ultra this morning as an upgrade, I have tried inserting my sim card into it several times and only get the message "Sim 1 not allowed" and emergency calls only.

Pete. 

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ShedPete
Investigator
Investigator
In response to ShedPete

‎19-06-2020 04:53 PM

Now sorted, EE had sent me a brand new phone and blacklisted it by mistake.

View solution in original post

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6 REPLIES 6
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XRaySpeX
EE Community Star
EE Community Star

‎19-06-2020 02:36 PM

Whose SIM? EE devices are locked to EE & can't be unlocked for 1st 6 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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ShedPete
Investigator
Investigator
In response to XRaySpeX

‎19-06-2020 02:46 PM

It's an EE sim and an EE phone.

 

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ShedPete
Investigator
Investigator
In response to ShedPete

‎19-06-2020 04:53 PM

Now sorted, EE had sent me a brand new phone and blacklisted it by mistake.

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Leanne_T
EE Community Support Team
In response to ShedPete

‎20-06-2020 10:16 AM

Hi @ShedPete

 

Thanks for coming back and letting us know.

 

Come back to the community anytime 🙂

 

Leanne.

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ammov
Explorer
In response to ShedPete

‎25-11-2020 03:59 AM

I have the same issue all of a sudden sim stop working in slot 1 but works in slot 2 i read the simcard can get the imei blocked on the card slot.  Hopefully EE can sort this out as it cause massive issues for me

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ammov
Explorer

‎25-11-2020 04:00 AM

forgot to ask when did you buy the phone and did you have insurance too

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