Sim 1 Not Allowed
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19-06-2020 01:47 PM
Hi,
I received my Samsung S20 Ultra this morning as an upgrade, I have tried inserting my sim card into it several times and only get the message "Sim 1 not allowed" and emergency calls only.
Pete.
Solved! See the answer below or view the solution in context.
Accepted Solutions
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19-06-2020 04:53 PM
Now sorted, EE had sent me a brand new phone and blacklisted it by mistake.
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19-06-2020 02:36 PM
Whose SIM? EE devices are locked to EE & can't be unlocked for 1st 6 months.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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19-06-2020 02:46 PM
It's an EE sim and an EE phone.
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19-06-2020 04:53 PM
Now sorted, EE had sent me a brand new phone and blacklisted it by mistake.
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20-06-2020 10:16 AM
Hi @ShedPete
Thanks for coming back and letting us know.
Come back to the community anytime 🙂
Leanne.
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25-11-2020 03:59 AM
I have the same issue all of a sudden sim stop working in slot 1 but works in slot 2 i read the simcard can get the imei blocked on the card slot. Hopefully EE can sort this out as it cause massive issues for me
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25-11-2020 04:00 AM
forgot to ask when did you buy the phone and did you have insurance too
