Signal dropped

[Cathymp1922]

Hello. I live on a remote farm in Devon , had a nightmare with BT and switched to the 4 gee router. Its been great,  download speed in the high 20’s. BT was 2 mbs on a good day.

suddenly it gone down to under 10 mbs. Spent an hour and a half with tech tech and they said it may be the mast, we then got cut off and they’re didn’t ring back. Takes an hour to get through....everyone working from home ...

if I have the blue nerwok light on I get no bars of signal. If I get a bar or two I get a slightly better download but stil about 7 or 8 mbs  it no network blue , it’s green light.

the router is in the attic , the highest point and I was wondering if an antennae would work?

do I need the blue network light more than the bars ?

or the other way around ? cant get both !

Thanks

Cathy

[James_B]

Hi @Cathymp1922,

Welcome to the EE Community. 🙂

Does the Network Status Checker show any problems in your area?

Thanks

James

[bristolian]

Hi @Cathymp1922 

Which 4G mobile device are you using?

[Cathymp1922]

No sadly !

Sent from my iPad

[Cathymp1922]

Sent from my iPad

[Katie_B]

Hi @Catchymp1922. 

Please confirm what router you are using so we can help further. 

Katie 🙂

[Cathymp1922]

Does this answer the question? Thanks for replying

Sent from my iPad

[Katie_B]

Hello @Cathymp1922. 

Nothing is attached to your reply. 

Katie 🙂

[Cathymp1922]

[Leanne_T]

Hi @Cathymp1922 

Thanks for coming back to us.

Have you reported the signal dropping on the EE Network Status Checker?

Our network team will be able to get the area looked into and get back to you via email or text with an update.

Leanne.