@Lozza7868 if you need send a phone back because you ordered online or over the phone you need to call customer services to request this as you have a 14 day cooling off period from receiving the device, if you got the device in store then unfortunately there is no cooling off period and the device is now yours
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
