Samsung ear buds

Alfieewatson
Visitor

‎28-02-2021 08:35 AM

Hi,

 

  • I recently got the Samsung galaxy buds live as a pay monthly add on, got them within the last 6 months and they have stopped working, there is 3 small speakers that play on the ear buds 2 that face in your ear and 1 that faces out, all the sound is now playing on the ones that face out so I can no longer hear anything.. would this still be covered by warranty? I've re set them and updated them and all that but still no good.

Thanks.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎28-02-2021 09:34 AM

@Alfieewatson   You’ll need to contact Samsung about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Northerner
EE Community Star
EE Community Star

‎28-02-2021 10:36 AM - edited ‎28-02-2021 10:37 AM

Hi @Alfieewatson 

 

Make sure they are clean (free of wax) and try resetting then via the Samsung app.

 

If they still don't work then contact Samsung as @Chris_B  said.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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