Samsung Q60R

[max617]

Hello please could someone help.

I have got the Samsung Q60R TV as a add on and it has stopped working, it won't connect to the internet/network, 

I have reset everything, also no TV channels are found and there is nothing wrong with the Arial.

Please help.

Stephen

[Katie_J]

Hello @max617. 

I am sorry to hear this has happened. 

Can you confirm if you are receiving any error messages?

Do other devices in your household connect to the WiFi OK?

Katie 🙂

[max617]

Hi ya, 

I have signal on other TVs that I have checked on the Arial that the Q60R is on,

And the WiFi is connected on other devices.

Called Samsung and they have no idea and to call a engineering out even though it's under warranty.

Think this is shocking as I pay for it monthly.

[max617 · Accepted solution]

Hi ya, 

I have signal on other TVs that I have checked on the Arial that the Q60R is on,

And the WiFi is connected on other devices.

Called Samsung and they have no idea and to call a engineering out even though it's under warranty.

Think this is shocking as I pay for it monthly.

Error message is er4001

[Katie_J]

Thanks for letting us know @max617. 

Please could you keep us updated with the outcome of your engineer visit?

Katie 🙂

[max617]

Hi,

The engineer has just left (£50 I didn't need to spend) just to say the signal is fine from the Arial but it's a faulty TV as it's not receiving the signal,

Now I have a TV that's usless

[Katie_J]

Hi @max617. 

Did the egineer advise for you to get back in touch with Samsung as you are under warranty?

Katie 🙂

[max617]

Hi,

Just called Samsung back and now they are saying that as I got it form you I will have to deal with you 

[Katie_J]

Hi @max617. 

Please give us a call and report this to our technical care team who can take a further look into this. 

Katie 🙂

[max617]

What number should I use