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26-12-2020 11:59 AM
Phone charge went to zero last night. Plugged in to Samsung charger overnight but still dead this morning. No luck with flat charging device either (this works with other phone so definitely functional). Have tried pressing volume and power buttons simultaneously. Feel surge vibration but phone still not functional. Any and all tips appreciated since stores not open until Tuesday.
26-12-2020 12:23 PM
Hello @cwelland.
Thanks for coming to the community.
Have recently dropped or exposed your device to water?
Katie 🙂
26-12-2020 12:29 PM
No, phone was working fine yesterday until battery died. Thanks for responding.
26-12-2020 12:39 PM
Thanks for confirming @cwelland.
Have you tried the charger with another device or in another socket?
Katie.
26-12-2020 12:50 PM
I didn't try charger in another socket but did check my hair dryer worked in same socket. Unfortunately charger can't be connected to my old Galaxy Note — design change.
26-12-2020 12:53 PM
Thanks for trying @cwelland.
I would recommend giving us a call so our technical care team can look at this further for you.
The team can be contacted on 0800 079 8586 from any landline or provider.
Katie 🙂
26-12-2020 12:57 PM
Thank you so much for that number!! I could only find advice to call 150, which of course doesn't work in this situation.
Very grateful for your time on Boxing Day.
26-12-2020 01:48 PM