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Samsung Fold

Anatolij
Investigator
Investigator

‎24-09-2019 05:53 PM

Good  afternoon.

WHY,  new customer can't get "Samsung Fold" phone   on contract ??????😤😤

First I get order number xko........  

They are was accepted,    just needed little more information about me.  And then they said me  you are new customer...,     we can do up to £75 p/m contract.  😤😤😤😤😤😤 madhouse.  

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-09-2019 06:02 PM

Hi @Anatolij 

 

Because EE likely take a risk based approach to offering contracts on devices which cost nearly £2k.

 

Please see EE Credit File guide which explains.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Anatolij
Investigator
Investigator
In response to Northerner

‎24-09-2019 06:10 PM

£75 p/m  contract     it's not risk???

0 Helpful
Christopher_G
EE Community Support Team
In response to Anatolij

‎25-09-2019 08:04 AM

Hi @Antolij

 

Sorry to hear that you weren't able to get the contract that you were looking for.

 

You can see our current range of phones on the EE online shop.

 

Chris

0 Helpful