SIM not working in new iPhone 12 mini

[Fran27]

Hi - I just upgraded from a 1st generation iPhone SE to an iPhone 12 mini and my SIM card cannot find a signal. Everything else works, i.e. internet FaceTime and iMessages etc but I can't make or receive regular phone calls or texts. Can anyone help?

[Jon_K]

Hi @Fran27.

Welcome to the community.

Does your SIM card still work in the other phone?

Is it in the new phone the correct way?

Can you try cleaning the SIM?

Jon

[Fran27]

Hi Jon,

Thanks for your reply...

Yes the SIM still works in my old phone and I'm sure the SIM was installed correctly in my new phone as when I remove it, it gives me a message saying there in no SIM - so it seems to recognise that a SIM has been inserted, I just can't get a network signal from it? The SIM also seems to be clean.

Any more ideas? 🙂

Thanks,

Fran

[Christopher_G]

Did you upgrade directly with EE, @Fran27?

Could you try resetting the network settings?

Tap Settings > General > Reset > Reset Network Settings > Follow the prompts.

Could you also try looking for any carrier updates?

Tap Settings > General > About. If there's an update, it'll pop up there.

Chris

[Fran27]

Hi Chris,

Yes I upgraded directly with EE and I have tried both those things you have suggested (there were no updates available but I reset the network settings) and it's still not working.

Thanks,

Fran

[Katie_B]

Thanks for trying @Fran27. 

As your SIM works fine in another phone and you have followed the advice provided I would now recommend getting in touch with our technical care team who can complete further diagnostics. 

Katie 🙂

[nickahmed]

Hi there 

Sorry to bother you but I have exactly the same issue.

Did you manage to get a resolution and can you tell me what it was?

Thanks

[James_B]

Hi @nickahmed,

Welcome back to the EE Community. 🙂

Is your new phone an upgrade? Have you switched your SIM from your old phone to your new one?

James

[nickahmed]

Yes, switched from iPhone 8

Sent from my iPhone

[James_B]

Have you switched your SIM from your old phone into your new one @nickahmed?

James