SIM card

[Msoanes]

Hi my old got lost so ordered a replacement with EE I’ve received and placed in my phone but I’m getting no signal ?

Any help appreciated  

[Chris_B]

@Msoanes  How long as the sim been in your device for ?  Have you tried restarting the device?  

[Msoanes]

Hi Mark for half an hour and yes turned on off a couple of times 

[Katie_B]

Hello @Msoanes. 

Are you pay as you go or pay monthly?

Speak soon, 

Katie.

[Msoanes]

@Katie_B  I am on pay monthly 

[Katie_B]

Thanks for confirming @Msoanes. 

Are you able to try to complete the online activation process to see if this works?

Speak soon, 

Katie.

[Msoanes]

It says it should be activated 

[Katie_B]

Hi @Msoanes. 

I would recommend giving us a call so our customer care team can look into this further for you. 

To get in touch from another line please call 0800 079 8586. 

Katie 🙂

[Msoanes · Accepted solution]

Hi @Katie_B  ,

ive just spoken the online chat my card needed activating all resolved now 😊

thanks for your help 

Miles 

[Katie_B]

That's great to hear @Msoanes. 

Thanks for letting us know, 

Katie 🙂