I upgraded my handset and tries to activate my new SIM, following the steps online. All that's done is remove my network from my old handset but I am still not receiving any coverage on my new phone. I have checked my coverage and that seems to be fine. Does it sometimes take longer than 24 hours. Concerned i cannot make any phone calls or receive anything if I have no WiFi connection. I do not have a home phone to call 150 on for further support.
I am in a similar situation. My phone was stolen over the weekend, i received a new phone and SIM from EE yesterday and i was advised that all i had to do was pop the SIM into the phone and i would be good to go. It did not work. So i called 150 and i was told that it would be activated by 9.00AM this morning, still nothing has happened. I do not have a home phone to 150 as this is barred on my work phone. I am stuck, can you please help look into this.
I contacted customer service yesterday about 20.00 HRS. I was advised by the agent i spoke to that it would be active by 09.00HRS this morning. So that means i have to wait till tonight to see if it activates?
‎13-01-202111:01 PM - last edited on ‎13-01-202111:12 PM by MikeT
Hi Kate, i got another card in the post today and this one worked straight away with my number xxxxxxxxxxxx. The one that was activated yesterday has a different number and is not my number. I want it deactivated or at least, not linked to my account. The number is: xxxxxxxxxxxx- Serial number xxxxxxxxxxxx.
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