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SIM Replacement Issue on website

lcw_castr0
Visitor

I'm trying to order a replacement SIM card, ticking "physical SIM" on the webpage as my phone is not eSIM compatible, and it defaults to ordering me an eSIM every single time without fail and I physically cannot order a physical SIM on the website. I need a new SIM card urgently and this is frustrating me beyond belief, and I do not have access to a phone that I can make calls from either so cannot call to order one.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@lcw_castr0   If you don’t have a working phone then you can not order online as a text has to be sent to the working sim for you to acknowledge that is you who is ordering a replacement Sim.   You have to call if your sim isn’t working. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@lcw_castr0   If you don’t have a working phone then you can not order online as a text has to be sent to the working sim for you to acknowledge that is you who is ordering a replacement Sim.   You have to call if your sim isn’t working. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.