S10 Unlocking

Carolc3
Investigator
Investigator

‎27-10-2021 09:38 PM

I have an EE S10 handset that is out of contract as it is 2 years old and when I try to unlock it online, it says unable to unlock this type of phone? Any ideas?

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2021 10:10 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

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Carolc3
Investigator
Investigator
In response to XRaySpeX

‎29-10-2021 03:28 PM

  • It was a pay monthly contract phone that I got direct from EE 2 years ago. It is outof contract now, but I can't unlock it for some reason?
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Katie_B
EE Community Support Team
In response to Carolc3

‎29-10-2021 04:12 PM

Hello @Carolc3. 

 

Thanks for providing more information. 

 

Have you spoke with our customer care team?

 

Katie 🙂

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