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27-10-2021 09:38 PM
I have an EE S10 handset that is out of contract as it is 2 years old and when I try to unlock it online, it says unable to unlock this type of phone? Any ideas?
27-10-2021 10:10 PM
Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.
29-10-2021 03:28 PM
29-10-2021 04:12 PM
Hello @Carolc3.
Thanks for providing more information.
Have you spoke with our customer care team?
Katie 🙂