Returns pack still not received.

jennaharding · ‎12-09-2021

I upgraded my phone on the 10th of August. I never received a returns pack for my old phone within 7 days so I called EE on the 17th of august, they said a new one would be sent out. It’s now been a month since I upgraded and I’ve still had nothing sent out to me. I work from home so I would know if there were deliveries. To make matters worse I’m now being charged £100 extra on my phone bill this month and have no idea why.
I’ve tried getting in contact with EE but nothing. Please help!! I don’t know what to do and I just want my old phone gone so I don’t get stuck with the entire charge for it when it isn’t my fault.

Northerner · ‎13-09-2021

Hi @jennaharding

You will need to call EE CS on 150 about this issue. I would also check your postal address is correct.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎13-09-2021

Hi @jennaharding

You will need to call EE CS on 150 about this issue. I would also check your postal address is correct.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Returns pack still not received.