Return phone Good as new

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‎24-06-2020 03:29 PM - last edited on ‎25-06-2020 10:01 AM by EE Community Moderator

Hi I would like some information about an order I ordered a phone on the site ee I ordered a s20 ultra 5g good as new, I would like to replace it in store with a new one I would like to know if it may not be 14 days since I have it . I return it because it has a lot of scratches

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James_B
EE Community Manager
EE Community Manager
In response to wardi

‎25-06-2020 02:21 PM

Hi @Toni99,

 

Good as New devices are returned to us within the standard 14 day cooling off period, simply because customers have changed their minds. Their condition is so great that you probably wouldn’t be able to tell them apart from brand new ones.

 

All good as new devices:

  • have never been in for a repair for a known fault
  • must pass our rigorous cosmetic and functionality control test before we sell them
  • come in their original packaging, including a charger 

James

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