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Return of mobile phone to EE store

Wheelie2020
Visitor

Can I return a phone to EE store that was sent to me which is the incorrect phone? Having spent nearly two hours on phone sorting this out. I've lost all trust and confidence with EE. 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Wheelie2020  If this was a phone/online sale then you have to call customer services to inform them about the return so a return package can be sent to you.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @Wheelie2020,

 

Welcome to the EE Community. 🙂

 

You can arrange a return by filling out this online form.

 

Hope this helps.

 

James