Reset EE perks password

[castle15b]

I’ve been trying for the last week to reset my ee password, used various  devices and check junk but there’s never a reset email

[James_B]

Hi @castle15b,

Welcome to the EE Community. 🙂

Are you using the same email address you originally registered with? Did you verify your email when you signed up?

James

[castle15b]

Yes it’s definitely the same email but I can’t remember getting a verifying an email. When I tried to register again it came up that the email address was already in use

[Christopher_G]

Hi @castle15b

I've sent you a private message to get some information from you. 

Please have a look and get back to me.

Thanks

Chris

[Clemmand]

I'm having the same problem. Trying to log in to ee perks. My details are registered but no password reset email received 

[Christopher_G]

Hi and welcome to the community, @Clemmand.

Are you given any error messages when you try to log in? Have you checked your spam/junk folder for the emails?

Chris

[Clemmand]

No errors, nothing in spam either 

[Christopher_G]

OK thanks, @Clemmand.

I've sent you a private message to get some more information from you.

Chris

[Clemmand]

I'm sorry but I'm not seeing the private message 

[Christopher_G]

I've re-sent it, @Clemmand.

Please click on this private message link to see it.

Chris