Replacement sim

[High5bro]

HELLO. So i ordered sim replacement for my number ending 244 , and still haven't received it. Its 3 weeks around now , if not even more from day i ordred it . In website i were told that it will take 48h . And i ordered tarif plan same day for that number . Basically wasted time , tarif and money  for nothing. Thanks ee! Any ideas how to solve this? 

[Leanne_T]

Hi @High5bro

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they will be able to get this looked into for you and help you with the replacement SIM card.

Thanks.

Leanne.

[High5bro]

If i would have sim card i would do it.

And i dont realy have a willing to buy new sim, top it up and waste more money just to call to support.... Im working  night shift, and only have 2 h of free daytime before work. Basically this is like a feedback. I dont believe that my call will make sim card ship faster. 

[Leanne_T]

Hi @High5bro

The SIM should have arrived within 2-5 working days, as this has been longer, we would need to get this looked into for you.

If you do a get a chance please give us a call, our Pay as you go Care team will be happy to help.

Leanne.