Replacement sim
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15-04-2021 09:09 PM
On the fourth time of ordering a replacement sim, I finally received one after nearly 5 weeks! Trouble is, it doesn't have my number on it, nor any other number, just a bunch of zeros!! I really don't want to phone so called customer services again, I have wasted to many hours talking to people who don't know what on earth they are doing. Any ideas please?
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15-04-2021 09:18 PM
EE are currently useless mate. I ordered a sim, paid £1.50 and it never arrived. Phoned CS, no record if me ordering, said they put one in the post, never arrived. 2 weeks later phoned again, new one in post, never arrived. Now 5 weeks, no sim. Phoned again, one in post, arrived 3 days later, Yeah! NOT! bloody thing is numberless, won't work. I think they have staff grudge issues. I still have no phone!
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15-04-2021 09:20 PM
Try texting NUMBER to 150.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-04-2021 08:09 AM - edited 16-04-2021 08:10 AM
Hi @Gettingmad
I'm sorry to hear that it took a few attempts to get a replacement SIM delivered.
Was your old SIM card lost/stolen?
Chris
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16-04-2021 10:25 AM
The sim was wrecked by CS continually asking me to take it out & put it in again for no good reason other than to go through the tick boxes on their screens before they then GI in to let you down again!
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16-04-2021 11:50 AM
Could you try restarting your phone, @Gettingmad?
Do you have a network signal on the phone? What happens when you text NUMBER to 150?
Chris
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16-04-2021 03:53 PM
Got to have rebooted the phone at least 10 times over the past 4 days. Miraculously though in the last hour or so I do now have a signal and can call folk. Don't know why its taken so long though. My number is still a bunch of zeros though and I can't really tell its all Tickety boo until I go out somewhere as I don't have a signal around my home.
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16-04-2021 04:30 PM
Thanks for letting us know, @Gettingmad.
What phone are you using? In some phones, you can manually update the number.
Jon
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16-04-2021 05:19 PM
The phone no. in your settings doesn't matter. Texting NUMBER to 150 will reply your actual mobile no. on the network.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
