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Replacement SIM Card Help.

RobBallantyne
Explorer

‎10-01-2021 05:45 PM

Hello.

I have recently ordered a new phone, as my old phone no longer functions and will not even turn on, to make matters worse my SIM card has become stuck in the old phone so I have ordered a Replacement SIM card to use. 

I just want to know that if there is anything I need to do when the replacement SIM card arrives. If it has anything to do with calling EE then this is obviously something I can't do. 

My phone arrived a couple of days ago and am looking forward to being able to use it.

Many Thanks

Robert.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-01-2021 05:48 PM - edited ‎10-01-2021 05:51 PM

What do I need to do when I get a new SIM?

 

Here’s what to do when you get sent a new SIM:

  1. pop the SIM into your device
  2. activate your new SIM

    you only need to do this if you’ve upgraded and been sent a new SIM, or ordered a new one because your old one no longer fitted your device

  3. wait for a signal and the EE symbol to appear on your screen

    this can take up to 24 hours but is usually much quicker

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
RobBallantyne
Explorer
In response to XRaySpeX

‎10-01-2021 05:49 PM

Thanks for the reply and the advice. 🤗

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to RobBallantyne

‎11-01-2021 11:03 AM

Thanks! You're welcome 🙂 ! Glad I could be of assistance

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful