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Upgrade

Alesja7
Investigator
Investigator

Hi. How i can find out when will arrive my new phone? I did upgraded. But I can’t tracked 

12 REPLIES 12
Alesja7
Investigator
Investigator

Hi.8 of January I ordered the iPhone 12 Pro Max today, paying the early upgrade fee , I have had a confirmation email etc however no money has been taken from my account. I just wanted to make sure my order has gone through?

Sshh, they might forget !!

Katie_B
EE Community Support Team

Hello @Alesja7

 

Thanks for coming to the community and flagging this with us. 

 

Since your last post has the fee been taken?

 

Katie 🙂

No. And also not any email or text 😞

Katie_B
EE Community Support Team

Hi @Alesja7

 

What colour and memory size did you order?

 

As you have a got an email confirmation this confirms your order has been received. 

 

Katie 🙂

Pacific blue 128Gb

Katie_B
EE Community Support Team

Hello @Alesja7

 

This model is currently showing in stock. 

 

I would recommend giving us a call so our customer care team can chase this for you. 

 

Katie 🙂

And I did received email that they got my order.

Should I call 150? Thank you