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Elizapull
Investigator
Investigator

‎01-05-2020 11:05 AM

Hi, how do I get my order reference number, I can't track my new phone without it. 

I've had no email, and I've checked my spam 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-05-2020 11:30 AM

@Elizapull  your order number will start with an XKO and you’ll get this when you order a device.  and you receive a separate tracking number when the device has been allocated to you and ready for dispatched. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Elizapull
Investigator
Investigator
In response to Chris_B

‎01-05-2020 01:05 PM

Thank you. My new phone was ordered over the phone yesterday, it's an upgrade,

I paid for next day delivery, I have not received any emails? 

0 Helpful
Jon_K
Former EE Employee
In response to Elizapull

‎01-05-2020 05:56 PM

Hi @Elizapull.

 

Could you check your junk/spam folders to see if you received an email?

 

You will get a text from DPD when your order is out for delivery.

 

Jon

0 Helpful