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Redeeming fiit subscription

Phil211
Contributor
Contributor

‎09-09-2021 11:07 AM

Is anyone else having trouble redeeming their fiit subscription when taking out a samsung watch fiit plan. I keep texting Fiit to 150 but I keep getting links to Apple fitness+ sent to my phone. Obviously this isn't right. I have spoken to customer services and they can't figure it out either and sent me to Samsung but I am sure they won't be able to help. Can anyone shed any light on this issue?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎09-09-2021 12:36 PM

Hi @Phil211 

 

Have you tried contacting Fiit CS on support@fiit.tv?

 

The T&C are here: 

 

https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/fiit

 

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Phil211
Contributor
Contributor
In response to Northerner

‎09-09-2021 12:52 PM

Hi

No I haven't tried as I thought it might an ee problem. I will try though.
Thanks
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