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Recent order

brown5046
Visitor

‎07-08-2019 10:54 PM

I recently ordered a new device via live chat.

I was told the order was confirmed and that my new iphone 6s will arrive in one week.

Ive not yet received my new phone and I have had no confirmation of the order.

How do I check the order, I cant find the live chat option anymore!

0 Helpful
3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎07-08-2019 11:01 PM

Hello @brown5046 ,

 

Welcome to the community,

 

Live chat will not be available until the morning now, as it is not available 24/7 hours. You can ring customer service as from the morning or try live chat then and they should be able to let you know when you can expect to receive your new phone, as it depends when it is in stock.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
Grand Master
Grand Master

‎07-08-2019 11:26 PM

Hi @brown5046 

 

Give CS a call on 150 tomorrow to check your order.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Jon_K
Former EE Employee

‎08-08-2019 08:54 AM

Hi @brown5046.

 

Welcome to the community.

 

I'd also recommend contacting our Mobile Care team as they will have access to your account and be able to give you an update on your order.

 

Let us know how you get on 🙂

 

Jon