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Received first bill but have not received sim

PwAnim
Explorer

I ordered a sim only deal over 2 weeks ago. Received email on Tuesday to say order on its way although it cannot be tracked. Have still not received it so surprised to receive my first bill today dated 02/12/20. Not sure it’s fair to bill someone who hasn’t used the service because he hasn’t received his order 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @PwAnim


Welcome to the community.

 

It's unusual that it's taking so long to be delivered. What date did you order?


Chris