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Re: where is my new 5G sim?

Jozua84
Explorer

‎08-09-2021 09:16 PM

I have been waiting for mine som over week already. Payment 15£ still pending. What is going on?

 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎08-09-2021 09:37 PM

@Jozua84  You’ll not get a 5G sim if you’ve spent £15 as 5G isn’t available on PAYG. 

 You also might want to call customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎09-09-2021 08:08 AM

Hi @Jozua84

 

Thanks for coming to the community.

 

SIM orders can take 2-5 working days to arrive and are delivered by Royal Mail. 

 

If this timescale has now passed, please give us a call and the team will get this looked into for you. 

 

Leanne.

0 Helpful
Jozua84
Explorer
In response to Chris_B

‎10-09-2021 02:32 PM

Well sorry 4g sim than deal was 15gfor 15£.

0 Helpful
Leanne_T
EE Community Support Team
In response to Leanne_T

‎10-09-2021 02:37 PM

Hi @Jozua84

 

Thanks for coming back to us. 

 

If you give us a call and the team will get this looked into for you 🙂

 

Leanne.

0 Helpful