where is my new 5G sim?

[Jozua84]

I have been waiting for mine som over week already. Payment 15£ still pending. What is going on?

[Chris_B]

@Jozua84  You’ll not get a 5G sim if you’ve spent £15 as 5G isn’t available on PAYG. 

 You also might want to call customer services. 

[Leanne_T]

Hi @Jozua84

Thanks for coming to the community.

SIM orders can take 2-5 working days to arrive and are delivered by Royal Mail. 

If this timescale has now passed, please give us a call and the team will get this looked into for you. 

Leanne.

[Jozua84]

Well sorry 4g sim than deal was 15gfor 15£.

[Leanne_T]

Hi @Jozua84

Thanks for coming back to us. 

If you give us a call and the team will get this looked into for you 🙂

Leanne.