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Re: Wrong handset showing in my account resulting in picture messages charges

Fab9
Investigator
Investigator

‎05-09-2021 08:34 AM

Having the exact problem there is an issue according to the online chat I had last night there is nothing that they can do was the response I had 

0 Helpful
12 REPLIES 12
Fab9
Investigator
Investigator
In response to Leanne_T

‎05-09-2021 12:10 PM

It's OK I've spoken to ee customer services who were very helpful they said it will alter in time 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2021 12:12 PM

So this was nowt to do with picture messages.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Leanne_T
EE Community Support Team
In response to Leanne_T

‎05-09-2021 12:13 PM

I see @Fab9

 

If you have the wrong phone showing as advised, this will update for you in due course if you continue to log into the My EE app on the EE network.

 

Our Mobile Care team have details of which phone you are using, and this won't affect any details within your app or your plan allowance. 

 

Leanne. 

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