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[charlzzzclark]

This is also happening to me too, I can’t use live chat either… is there something going on behind the scenes? 
I would call, but I have completely lost my voice!! 

[Christopher_B]

Hi @charlzzzclark

I'm sorry to hear that you've lost your voice, I hope it's not painful!

You will only be given the option to chat online if we have agents available, once that happens you should be given the option to chat. 

Thanks 

Chris