Order tracking: pay monthly orders

[Katayabray]

Hi i ordered my update 2 days ago and have heard nothing about process normally it only takes a day or 2 for me to recieve the phone so this is strange. I ordered the Samsung s21 ultra in 128 phantom silver

[Christopher_G]

Welcome to the community and thanks for ordering, @Katayabray.

I've had a check and that model is in stock. If you still haven't heard anything, I'd recommend getting in touch with our Mobile Care team to check everything's OK with your order.

Chris

[Summerx]

Good evening.

im a new customer my order is on its way I’ve only received texts from dpd.. no confirmation from EE?

[Leanne_T]

Hi @Summerx

Thanks for coming to the community. 

Did you receive a confirmation email when you placed the order? 

Thanks, 🙂

Leanne.

[Summerx]

Thank you for replying!

I didn’t receive any email and still haven’t only from DPD.

[Leanne_T]

Thanks @Summerx

If you get in touch with our Mobile Care team, they will be happy to check this for you 🙂

Thanks 🙂

Leanne.