Old Sim is still working after Port.

[donnelly2000]

My EE app is showing new number and so phone settings also show new number but I can’t send text or data isn’t working. I can make calls but old number is the one calling 

sent PAC code to EE never received messages to say port had started nor ended

[Jon_K]

Hi @donnelly2000.

Welcome to the community.

When did you give us your PAC, and how did you do this?

What phone are you using?

Jon

[donnelly2000]

I gave use the PAC code on the 15th April via the online form on the My EE App.

im using a iPhone 12.

My EE APP is saying my number has been transferred and so is my phone and messenger setting on phone.

when I ring someone it rings through as my old number. But I cannot text nor use data   

[Jon_K]

Thanks @donnelly2000.

I'd recommend getting in touch with our Customer Care team so they can check the progress of your port.

Jon

[donnelly2000]

I’ve contacted them numerous times. They Just do a network rest and tell me to check number on messenger and phone section on settings. I’ve been paying my contact for the past 10 days and I can’t even text or use data. 

[Christopher_G]

Hi @donnelly2000

Are you on contract or pay as you go?

Chris