Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re: Normal download speed but zero upload speed on broadband.

TimeyMaster
Investigator
Investigator

‎22-07-2021 01:44 AM - edited ‎22-07-2021 01:45 AM

Hi did you ever find a solution to this issue,

 

I am on 2 EE routers and one I bought my self now and one openreach visit and my second coming on the 23rd,

 

router and first OR visit showed DL approx. Speed 32mbps and UL speed around the 5.5 mbps, the OR engineer felt the issue was at EE's end not receiving the data i am sending?

 

but when we do a speed test we see the DL speed fine but the UL speed is 0 and the internet is unusable,

 

so was there a solution found so i can pass this on to the EE agents I'm working with or the OR engineers so I can get this issue solved please?

@James_B 

14 REPLIES 14
TimeyMaster
Investigator
Investigator
In response to Mustrum

‎22-07-2021 09:21 AM

Along with using 3 different routers, first my original EE Smart Hub Updated firmware, a TP-link router bought Monday setup and updated, and the EE Smart Hub received yesterday and setup last night not updated 

0 Helpful
TimeyMaster
Investigator
Investigator
In response to Mustrum

‎22-07-2021 09:24 AM

Me and my work pc are now at my dads house on talk talk and all is working good with 26 mbps down and 2.6 mbps up 

0 Helpful
TimeyMaster
Investigator
Investigator
In response to Mustrum

‎22-07-2021 09:27 AM

The image above with the speed test was taken with one device on Ethernet no other device connected to the router 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to TimeyMaster

‎22-07-2021 02:28 PM

Hi @TimeyMaster,

 

I'm sorry to hear this issue hasn't been resolved yet. Please get in touch so our Broadband Care Team can help.

 

James

0 Helpful
TimeyMaster
Investigator
Investigator
In response to James_B

‎22-07-2021 05:49 PM - edited ‎22-07-2021 05:50 PM

Ty @James_B is there any way of finding out if the other people in this thread found a solution to this issue so I can pass it on to the team that is working with me as that was the original purpose to my post?

0 Helpful