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Re: No order delivery date

Jcon85
Investigator
Investigator

I am in the same situation,pre-ordered the S21 on the 22nd and got an email confirming  my order along with my order number but when I put it in the tracker it says "sorry,we can't show your order details right now" and that i will be updated through text or email but I have not recieved anything.what is the point of pre-ordering something if you don't recieve it on the release date like it says.

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @Jcon85

 

Which colour and memory size did you choose?


Chris

Silver and 512gb
Christopher_G
EE Community Support Team

I'm assuming from the memory size that it's a Samsung Galaxy S21 Ultra, @Jcon85. Please correct me if I'm wrong.

 

We have that version in stock at the moment, so I recommend speaking to our Mobile Care team so they can check your order.

 

Please let us know how you get on.


Chris

Yes it is the s21 ultra.