No order delivery date

[Mcdonald07]

I ordered on the 21st January had confirmation email and no other communication and still no phone.

[Leanne_T]

Hi @Mcdonald07

Welcome to the community. 

What device have you ordered? could you let me know the colour and size? 

Thanks 🙂

Leanne. 

[Mcdonald07]

I ordered a Samsung A12 Black 128gb

[Leanne_T]

Hi @Mcdonald07

Thanks for the quick reply. 

Did you order this as an upgrade or new pay monthly contract?

Was this the Samsung Galaxy A12 64GB? I can't seem to find a 128GB model?

Leanne.

[Mcdonald07]

It was an upgrade 45 days before end of contract. Now when I log on to my
account it's not showing an upgrade date.

[Leanne_T]

Thanks @Mcdonald07

If you have not had any update on your order, please give us a call on 150 our Mobile Care team will be able to help you get the upgrade looked into 🙂

Thanks. 

Leanne.