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Re: My EE - let us know what needs to be fixed

Jaistrup1
Explorer

‎06-09-2021 07:48 PM

Hiya my app hasn’t updated to show that I have a new iPhone 12 Pro Max contract, it’s still displaying my last iPhone 11. I have rebooted my phone a couple of times and rebooted the app from scratch and it’s still saying iPhone 11 at the top. Please can you update the app to show the correct phone and contract?

many thanks

John Aistrup

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎06-09-2021 09:02 PM

Hi @Jaistrup1 

 

It will update automatically over about a week when you use the device.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jaistrup1
Explorer
In response to Northerner

‎06-09-2021 09:21 PM

Thanks for the reply but I got my new phone back in mid-July, surely it should be updated by now?

0 Helpful
Harpic
Investigator
Investigator

‎07-09-2021 05:57 AM

Still waiting for the App to update 4 months after changing phone!

0 Helpful