Mobile data turned off by ee

[Smithash90]

I have the same issue. Plenty of data left on my plan and the signal checker says that there is no problem in the area. 

[bristolian]

Hi @Smithash90 

Welcome to the EE community

Can you confirm the issue you're having?

On the assumption that you have signal bars showing on your phone, are you able to make & receive calls ok? And have you tried restarting your phone?

[Smithash90]

I have signal bars showing but there is a 'x' in the corner of the symbol.

I'm not able to send any messages.

I have restarted my phone but that didn't change anything. 

[Leanne_T]

Hi @Smithash90

Thanks for coming to the community. 

Can you make calls at all? 

Thanks 🙂

Leanne.

[Smithash90]

I am currently at work. 

I will when I finish. 

[Leanne_T]

Let me know how you get on @Smithash90

Leanne.