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Re: It there any list of EE EU roaming partner?

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honza3
Investigator
Investigator

‎23-03-2021 02:44 PM

My phone is dead from lack of use.  I would like to reactivate it, but I am stuck in the Czech Republic because of Covid.  Is there a partner company here where I could top it up, keeping the same number?  Dialling 150 goes to the emergency services.

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bristolian
EE Community Star
EE Community Star

‎23-03-2021 03:20 PM - edited ‎23-03-2021 03:24 PM

Hi @honza3 and welcome to the community

 

It sounds like you're on PAYG, in which case this is likely due to the hibernation policy 

 

The help page I've linked to, explains the timescales involved and the actions needed to recover a hibernated number.

 

EE is a UK operator, and doesn't have any "top-up" arrangement with providers in other countries.

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bristolian
EE Community Star
EE Community Star

‎23-03-2021 03:20 PM - edited ‎23-03-2021 03:24 PM

Hi @honza3 and welcome to the community

 

It sounds like you're on PAYG, in which case this is likely due to the hibernation policy 

 

The help page I've linked to, explains the timescales involved and the actions needed to recover a hibernated number.

 

EE is a UK operator, and doesn't have any "top-up" arrangement with providers in other countries.

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XRaySpeX
EE Community Star
EE Community Star

‎23-03-2021 04:48 PM

@honza3 No, you can't keep your UK no. on a Czech network.

 

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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honza3
Investigator
Investigator
In response to XRaySpeX

‎23-03-2021 06:12 PM

I was on PAYG.

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Leanne_T
EE Community Support Team
In response to honza3

‎24-03-2021 07:49 AM

Hi @honza3

 

Thanks for coming to the community. 

 

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity, if you get in touch with our Customer Care team, they can check your account for you. 

 

If you have not used the SIM for more than 273 days the number will be recycled and lost.

 

Thanks. 

 

Leanne.

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