Failure to Register Add Ons

[Dylan05lfc]

I am having the same problem 

[Leanne_T]

Hi @Dylan05lfc

Thanks for coming to the community. 

Could you let me know some further information on your problem? 

Do you have an EE Pay as you go account and have purchased an add-on? 

Speak soon 🙂

Leanne.

[Dylan05lfc]

Yes I have a pay as you go account , I purchased an add-on with unlimited texts and minutes for 7 days but still charges me for calls and texts even though it says that the add-on is in use @Leanne_T 

[Leanne_T]

Thanks @Dylan05lfc

Can you text BALANCE to 150 and let me know the full reply? 

Are the numbers you are calling and texting UK mobiles and landlines? 

Leanne 🙂

[XRaySpeX]

Where are the calls & texts being made to?

[Dylan05lfc]

@Leanne_T 

Your current balance as of today 22:08 is £0.00. You have unlimited texts and unlimited minutes remaining until 15/04/2021 for your EE min&text 7 day add-on.
You have 2.4GB remaining until 08/05/2021 for your 3GB 30 day add-on. Your last top up was £20.00 on 08/04/2021 at 13:45. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Christopher_G]

What are the first few digits of the number you're texting/calling, @Dylan05lfc?

Chris

[Dylan05lfc]

@Christopher_G 07895 and I’ve tried other numbers like 07522

[Christopher_G]

OK thanks, @Dylan05lfc. They look like normal UK mobile numbers that should be covered by your plan.

I'd recommend speaking to our Mobile Care team so they can find out what's happening on your account.

Chris

[Dylan05lfc]

@Christopher_G  I couldn’t get any help from there 😕