Do I use my old sim in upgraded phone if keeping same number?

[carlydyer1]

I have old sim in upgraded phone but no network connection, and it has now been more than 24 hours, Is there a problem or do I continue to wait? 

[Leanne_T]

Morning @carlydyer1

Thanks for coming to the community. 

Did you receive a new SIM card? 

If so, can you try this in your new phone, and let me know if you you have signal? 

Speak soon 🙂

Leanne.

[carlydyer1]

Hi Leanne

Thank you for getting back to me, I did get a new sim and I activated it but then friends told me I should just transfer me old sim to my new phone (which I have done),

Unfortunately I have now lost the new sim I was sent!

Can I just keep my old sim in this new phone and get switched onto the network, I haven't changed from another provider, Both phones have been with EE,

Thanks! I just want to use my phone asap, All apps and data have been transferred to my new phone so it's just a network issue,

[Leanne_T]

Hi @carlydyer1

Thanks for coming back to me. 

If you activated the new SIM card the old one would be cancelled. 

You will need to request a replacement SIM card by getting in touch with our Mobile Care team. 

They can arrange for a SIM to be sent to your address for you. 

Thanks. 

Leanne.